Refund Policy

Thank you for shopping at VitaLemon. We are committed to providing our customers with high-quality products and services. This Refund Policy outlines our procedures and guidelines regarding returns, refunds, and cancellations.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. Return Eligibility

1.1 Physical Products

You may return physical products purchased from VitaLemon within 30 days of the delivery date for a full refund of the purchase price, provided that:

• The product is in its original condition, unused, and undamaged
• All original packaging, tags, and accessories are included
• You have proof of purchase (order number, receipt, or confirmation email)

1.2 Digital Products

Due to the nature of digital products (e-books, digital guides, downloadable recipes, etc.), all sales of digital products are final and non-refundable unless required by applicable law. However, if you experience technical issues with accessing or downloading digital content, please contact our customer service team for assistance.

1.3 Services

For consultation services, coaching sessions, or other service-based purchases:

• Cancellations made at least 48 hours before the scheduled service will receive a full refund
• Cancellations made less than 48 hours before the scheduled service will receive a 50% refund
• No refund will be issued for missed appointments without prior notice
• For subscription services, please refer to Section 3 below

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at support@vitalemon.it or call +444141584714 within the eligible return period
2. Provide your order number, the items you wish to return, and the reason for return
3. Our team will provide you with a Return Authorization Number (RAN) and return instructions
4. Package the item(s) securely with all original packaging and include the RAN in your package
5. Ship the return to the address provided in the return instructions

2.2 Return Shipping

Return shipping costs are the responsibility of the customer, except in the following cases:

• The product was delivered damaged or defective
• You received an incorrect item
• The product was recalled for any reason

In these cases, we will provide a prepaid return shipping label and reimburse any initial shipping costs you incurred.

2.3 Processing Time

Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility requirements. This process typically takes 3-5 business days. We will notify you by email once your return has been processed.

3. Refund Process

3.1 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds typically appear within 5-10 business days, depending on your card issuer
• PayPal refunds typically appear within 3-5 business days
• Bank transfers may take 7-10 business days to process

3.2 Partial Refunds

We may issue a partial refund in the following circumstances:

• The returned item shows signs of use or wear
• Components or accessories are missing
• The product was not returned in its original packaging
• Only part of an order is being returned

3.3 Refund Amount

Your refund will include the purchase price of the returned item(s). Original shipping costs are refunded only if the return is due to our error (damaged, defective, or incorrect item). Return shipping costs are refunded only if we provided a prepaid return shipping label.

4. Subscription Cancellations

4.1 Cancellation Process

To cancel a subscription service:

• Log in to your account on our website and navigate to the subscription management section
• Alternatively, contact our customer service team at support@vitalemon.it
• Provide your account information and details of the subscription you wish to cancel

4.2 Refund Eligibility

For subscription services:

• Cancellations made within 14 days of the initial subscription purchase may be eligible for a full refund
• For ongoing subscriptions, no refunds will be issued for the current billing period, but no further charges will occur after cancellation
• If you cancel a subscription that offered a promotional discount for a commitment period, you may be charged the difference between the discounted price you paid and the regular price for the period you used the service

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. Please provide:

• Your order number
• A description of the damage or defect
• Photos of the damaged item and packaging (if relevant)

We will arrange for a replacement or full refund, including all shipping costs. In some cases, we may ask you to return the damaged item to us using a prepaid shipping label we provide.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow our return process to receive a refund, then place a new order for the desired item.

7. Gift Returns

If you received an item as a gift and wish to return it, we can issue a store credit for the value of the item. To process a gift return:

• Contact our customer service with information about the gift (recipient name, approximate purchase date, item description)
• Our team will locate the order and provide return instructions
• Once the return is processed, we will issue store credit to your account

8. Right of Withdrawal for EU Customers

If you are a customer based in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 days from the day you or a third party indicated by you (other than the carrier) takes physical possession of the goods purchased.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form available on our website, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8.1 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

10. Contact Information